Help centre
Frequently asked questions
Quick answers for component research, BOM sourcing and the review-before-submit ordering workflow.
How do I search for a component?
Use Product search and enter a manufacturer part number, product code or component family. Open a result to review the information available for that line item.
Are displayed prices and availability guaranteed?
Displayed information supports sourcing research. Availability, price, lead time, freight and tax remain subject to confirmation during order review.
How do I submit a bill of materials?
Open the BOM workspace and follow the upload and review flow. Use the contact form if help is needed in preparing a requirement.
Do I need an account to place an order request?
Yes. Sign in before checkout so the cart, delivery details and order record remain associated with the correct customer account.
Can I request help with a quote or difficult-to-source part?
Yes. Use the contact form to send part numbers, quantities, target date and a BOM where applicable.
Can I adjust a cart quantity?
Eligible quantities can be adjusted during cart review. Minimum order quantities, pack multiples and available stock are checked before checkout continues.
What if I need to change, cancel or return an item?
Send a written request through the contact form with the relevant order or invoice reference. Requests are reviewed against the processing stage and applicable supplier commitments.
What does the currency selector change?
The selector changes the displayed sourcing estimate. Final order, invoice and payment terms are confirmed during the order process.